Adobe FAQ
Everything you need to know before and after buying an Adobe license from us.
Do I get an original product from Adobe?
Yes. You receive a genuine Adobe product activated through your own Adobe account at adobe.com.
What Adobe products are available?
Photoshop, Illustrator, Premiere Pro, After Effects, InDesign, Lightroom, Acrobat Pro, Firefly and the complete All Apps bundle.
Are the licenses genuine?
Yes. All licenses are 100% genuine Adobe subscriptions delivered under your own Adobe account.
How do I receive the product?
You get your license and activation email within 5 minutes to 4 hours after purchase. All plans include a 1-year subscription.
Do I need an Adobe account?
Yes. A free Adobe account is required to activate and download your apps from Creative Cloud.
How long is the license valid?
Every product comes with a 1-year Creative Cloud subscription.
Can I install the software on multiple devices?
Yes. You can install on multiple devices and sign in with your Adobe account — two devices can be active at once.
Do you provide updates and support?
Yes. Adobe delivers official updates automatically, and our team helps with installation and activation.
What payment methods do you accept?
We accept PayPal, credit and debit cards, and other secure payment methods.
Do you offer refunds?
Refunds are available within the first 14 days if the license has not been activated.
Can businesses purchase from you?
Yes. We supply licenses for individuals, studios and businesses of any size.
How fast is delivery?
Delivery is usually within 5 minutes to 4 hours after your payment is confirmed.
Are software updates automatic?
Yes. Updates come through the Creative Cloud desktop app during your subscription.
Can I upgrade to another Adobe plan later?
Yes. You can upgrade at any time by purchasing a new plan and activating it on the same Adobe account.
Who can I contact if I need help?
Our support team is available by email and live chat, Monday to Saturday, 9–6 EST.